Contact Kingmaker Casino Support

Talk to our team

Email [email protected] for help with your account or our services. Our live chat team is also available around the clock for registration questions and help with games.

Send a complaint

Start with customer support. If we cannot settle the issue there, we may refer it to another department and keep you informed of progress. After an initial reply, support can explain how to submit a detailed written complaint for further review.

Use the email address attached to your account. Include your username, registered full name, an explanation of the problem and when it happened. Identify the message as a complaint in the subject and briefly describe the reason.

Our complaint outcome period is 10 days from receipt. A particularly complicated case may need longer if the investigation requires more time.

Closing your account

For ordinary closure, your account must have no balance and no withdrawals waiting to be paid. Asking to close it while money or withdrawals remain means those funds are forfeited.

For a gambling break or self-exclusion, contact support and make that request clear. Tell us about any other accounts you have with us and do not open new ones. Our Responsible gambling page explains these arrangements.