Kingmaker Casino Privacy Policy

Responsibility for personal information

Our operator determines the purposes and methods of processing your personal information. Together with a joint controller, it is responsible for the information you provide. Contact [email protected] with privacy questions or requests to exercise your data protection rights.

Account information

Registration requires your name, email, phone number, birth details, country, postcode, gender, username and social security number.

We also collect information for identity, age and anti-money-laundering checks. This can include identification documents, address evidence, financial statements and details showing where your money comes from. Payment information helps us handle deposits and withdrawals and carry out compliance checks.

Verification partners

We may use outside organisations for account checks, including identity services, credit reference agencies and fraud-prevention providers. Personal details may be passed to them for those checks under our privacy arrangements.

Complaints on external platforms

When you or someone representing you posts a complaint, review or allegation about our services elsewhere, we may respond there to explain or investigate the matter. Any personal information disclosed is limited to what is needed to identify the account and address the issue. We do not start such disclosures without a submission or allegation from you or on your behalf.

How long records remain

We retain account information while your account is open and for the purposes covered by our privacy arrangements. Legal requirements, including anti-money-laundering duties, may require us to keep records longer.

Closure does not necessarily remove all records immediately. When the account is closed and there is no remaining legal or business reason to keep the information, we delete it or remove the connection to your identity.

Privacy complaints

You may complain to a supervisory authority in the relevant European Union member state where you live, work or believe an infringement occurred. Our support team can receive requests about your privacy rights.