Kingmaker Casino Terms and Conditions
Conditions of use
To register and play with us, you need to accept the conditions covering your account, privacy, cookies, games and chosen promotions. Registration and play are unavailable if you reject those conditions. For a promotion, its specific conditions override any conflicting general rule. The English text takes precedence over a translation if their meanings differ.
Who may play
You must be at least 18 and satisfy the legal gambling age that applies to you. You are responsible for ensuring that gambling is permitted where you are each time you play. If local restrictions make it unlawful, close your account and stop using our services.
United Kingdom residents are excluded from opening accounts and making deposits. Anyone living in or accessing our services from an excluded jurisdiction must not open or use an account and must close any existing account. Other territorial restrictions also apply, including restrictions imposed by individual game providers. We may revise our excluded-country list without advance notice and publish those changes.
Your personal account
Register using your own accurate details and tell us promptly when they change. The account limit is one for each person, household or address, phone number or email and internet connection. Additional accounts count as duplicates. We may close accounts, cancel promotions and winnings, and recover withdrawals paid from duplicate accounts.
Your login details must remain private. Activity carried out with your correct credentials is treated as yours. You may not access another person's account, transfer accounts or trade the assets and rights attached to them.
Identity checks
We may request identification, address evidence, payment-ownership records and transaction histories to verify your account and the origin of funds. Checks can take place before or after deposits or withdrawals and may include telephone or facial verification.
Supply requested information within 30 days. Payments may be held and the account suspended until it arrives. Missing the deadline can result in permanent closure. Verification usually takes up to 10 days after a complete response, with extra time or checks possible for more complex cases.
Deposits
Your gambling balance earns no interest and is not a bank balance. Before withdrawal, you must wager your deposit at least once. If you do not, we may cancel winnings and apply a fee of 10% of the last deposit, with a minimum of EUR 0.50, or 15% for deposits made by bank card or bank transfer.
Withdrawals
Where possible we return money through the payment method used for the deposit, though your preferred method is not guaranteed. You may have up to three withdrawal requests pending. We may decline a request if wagering in that calendar month is below EUR 20.
Our finance team works through requests within three business days of submission and/or the last withdrawal payment, provided the required conditions and checks are complete. Further identity, balance or source-of-funds checks can delay payment. Withdrawal limits depend on account currency and your VIP level.
Inactive accounts
After 180 days without a login, an account becomes inactive. We may deduct EUR 5 each month, or the remaining balance if it is smaller, until the balance reaches zero. We may change this administration fee without advance notice.
Bonuses
Specific offer conditions govern the deposit needed, wagering, eligible games and any limit on winnings. Cash funds are used before bonus funds. Under the general rules, casino bonus wagering has a 10-day deadline and sports bonus wagering has a 30-day deadline. Particular offer conditions take priority if they differ.
An expired bonus and its associated winnings are removed. Withdrawing before wagering is complete also forfeits the bonus balance and winnings linked to it.
Account closure
Email [email protected] to request ordinary closure. The account must have no balance and no pending withdrawals. If you request closure while money or withdrawals remain, the funds are forfeited.
For self-exclusion, tell support about any other accounts you hold with us and do not open further accounts. Our Responsible gambling page covers breaks and self-exclusion.
Complaints
Raise complaints with customer support first. We may pass cases to another department when they need further investigation. For a written complaint, use your registered email address and include your username, registered name, an explanation and when the issue occurred. Make the complaint and its reason clear in the subject.
We communicate the outcome within 10 days of receipt, though a particularly complex investigation may require more time. Our Contacts page explains how to reach the team.